PRIVACY POLICY

Privacy Policy

Responsible authority in the sense of the data protection laws, in particular the EU data protection basic regulation (DSGVO), is:

MultiSprachen

Lissette King (Inh.)

Hildesheimer Str. 35

30169 Hanover, Germany

Phone: +00

Rights of the persons concerned

You can exercise the following rights at any time by using the contact details provided by our Data Protection responsible:

• Information about your stored data with us and its treatment (art. 15 DSGVO).
• Correction of incorrect personal data (Art. 16 DSGVO).
• Deletion of your data stored with us (Art. 17 DSGVO).
• Restriction of data processing if we are not yet allowed to delete your data due to legal obligations (§ 18 DSGVO).
• Objection to the treatment of your data by us (art. 21 DSGVO) and
• Transferability of data if you have consented to data processing or have concluded a contract with us (§ 20 DSGVO).

If you have given us your consent, you can revoke it at any time with effect for the future.

Collection of general information when you visit our website

Type and purpose of information processing:
When you access our website, i.e. if you do not register or submit personal information, general information is automatically collected. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your Internet service provider, your IP address and the like.

In particular, data is processed for the following purposes:

• Ensure a smooth connection to the website.
• To ensure the proper use of our website.
• Evaluation of the security and stability of the system.

as well as for other administrative purposes.

We do not use your data to draw conclusions about you. Information of this type can be statistically evaluated by us to optimize our website and the technology behind it.
Legal basis:
The processing of information is carried out in accordance with Art. 6 Paragraph 1 lit. f DSGVO on the basis of our legitimate interest in improving the stability and functionality of our website.
Recipient:
Data recipients may be technical service providers who act as contract processors for the operation and maintenance of our website.
Storage Period:
Data are erased as soon as they are no longer needed for the purpose of their collection. This is generally the case for data used to provide the website after the respective session.
Compulsory or required supply:
The supply of the personal data mentioned is not obligatory by law or by contract. However, without the IP address, service and functionality of our website can not be guaranteed. In addition, individual services may not be available or restricted. For this reason, an objection is excluded.

Registration on our website

Type and purpose of information processing:
When you register for the use of our personalised services, we collect some personal data, such as name, address, contact and communication data (e.g. telephone number and e-mail address). If you are registered with us, you can access content and services that we offer only to registered users. Registered users also have the option to change or delete data provided during registration at any time. Of course, we will also provide you with information about the personal data we have stored about you at any time.
Legal basis:
Data entered during registration are processed on the basis of the user’s consent (Art. 6, para. 1 lit. to DSGVO).
If the registration serves for the fulfillment of a contract to which the data subject is a party or the implementation of pre-contractual measures, an additional legal basis for the processing of the data is Art. 6, paragraph 1 lit. b DSGVO.
Receiver:
The recipients of the data may be technical service providers who act as contract processors for the operation and maintenance of our website.
Storage period:
Data will only be processed in this context if consent has been given. They will then be deleted, provided there are no legal obligations to store them. To contact us in this context, please use the contact details at the end of this data protection declaration.
Compulsory or required delivery:
The supply of your personal data is voluntary, only on the basis of your consent. Without the provision of your personal data we cannot allow you access to the contents and services offered.

Provision of billable services

Type and purpose of information processing:
In order to provide services subject to a charge, we will request additional data, such as payment data, in order to execute your order.
Legal basis:
The processing of data necessary for the conclusion of the contract is based on Article 6(1)(b) of the DSGVO.
Recipient:
The recipients of the data can be contract processors.
Storage period:
We store these data in our systems until the legal storage periods have expired. These are generally 6 or 10 years for reasons of proper accounting and tax requirements.
Compulsory or required delivery:
The provision of your personal data is voluntary. Without the provision of your personal data we cannot allow you access to the contents and services offered.

Contact form

Type and purpose of information processing:
The data entered by you will be stored for the purpose of maintaining individual communication with you. To do so, you must provide a valid email address and your name. This is used to assign the query and then respond to it. Specification of other data is optional.
Legal basis:
The data entered in the contact form are processed on the basis of a legitimate interest (art. 6, para. 1, letter f) of the DSGVO).
By providing the contact form, we want to allow you uncomplicated contact. Your information will be stored for the purpose of processing the request and for possible follow-up questions.
If you contact us to request a quotation, the data entered in the contact form will be processed to carry out pre-contractual measures (art. 6, para. 1, letter b) of the DSGVO).
Receiver:
The recipients of the data may be the processors.
Storage period:
The data will be deleted within a maximum of 6 months after the processing of the request.
If it is a contractual relationship, we are subject to the legal retention periods according to HGB and we delete your data after these deadlines.
Compulsory or required delivery:
The supply of your personal data is voluntary. However, we can only process your request if you provide us with your name, email address and the reason for the request.

Use of Google Analytics

Type and purpose of information processing:
This website uses Google Analytics, a web analysis service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA (hereinafter: “Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the website. The information generated by the cookie about your use of the website will generally be transmitted to and stored by Google on servers in the United States. However, due to the activation of IP anonymity on these web pages, your IP address will be shortened by Google beforehand in the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted and truncated by Google on servers in the United States. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services related to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not combined with other Google data.
Analytics is not combined with other Google data.
The purpose of the data processing is to evaluate the use of the website and compile reports on the activities of the website. On the basis of your use of the website and the Internet, we will provide other associated services.
Legal basis:
The data is processed on the basis of the user’s consent (Art. 6 para. 1 lit. to DSGVO).
Recipient:
The recipient of the data is Google as processor. For this purpose, we have concluded a corresponding contract with Google.
Storage period: The data will be deleted as soon as they are no longer required for our registration purposes.
Transfer to third countries:
Google processes your data in the USA and has sent it to EU_US Privacy Shield  https://www.privacyshield.gov/EU-US-Framework.
Compulsory or required supply:
The provision of your personal data is voluntary, only on the basis of your consent. If you block access, this may restrict the functionality of the website.
Revocation of consent:
You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do so, you may not be able to use all the functions of this website. You can also prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and Google from processing this data by downloading and installing the browser plug-in available at the following link: Browser add-on to disable Google Analytics.
In addition, or as an alternative to the browser plug-in, you can prevent Google Analytics from tracking our pages by clicking this link. This will install an opt-out cookie on your device. This will prevent Google Analytics from collecting cookies for this website and your browser in the future, as long as the cookie remains installed on your browser.
Profiles:
With the help of the Google Analytics tracking tool, you can evaluate the behavior of website visitors and analyze their interests. To do this, we create a user profile called a pseudonym.

Use of Google Maps

Type and purpose of information processing:
On this website we use the Google Maps offer. Google Maps is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter “Google”). This allows us to display interactive maps directly on the website and allows you to use the map function conveniently.
For more information about Google’s data processing, see the Google Privacy Notice. There you can also change your personal data protection settings in the data protection centre.
Detailed instructions on how to manage your own data in connection with Google products can be found here.
Legal basis:
The legal basis for the integration of Google Maps and the associated data transfer to Google is your consent (Art. 6, para. 1 lit. to DSGVO).
Receiver:
When you visit the website, Google receives information that you have accessed the relevant subpage of our website. This is regardless of whether Google provides a user account that you are logged into or whether there is no user account. If you’re signed in to Google, your information will be directly associated with your account.
If you don’t want your data assigned to your Google profile, you must exit Google before activating the button. Google stores your data as user profiles and uses it for advertising, market research, and/or website design to meet your needs. This evaluation is conducted in particular (even for offline users) to provide demand-driven advertising and to inform other social network users about your activities on our website. You have the right to object to the creation of these user profiles and you should contact Google to exercise this right.
Storage Period:
We do not collect any personal data through the integration of Google Maps.
Transfer to third countries:
Google processes your data in the US and has sent it to EU_US Privacy Shield  https://www.privacyshield.gov/EU-US-Framework.
Revocation of consent:
If you do not want Google to collect, process or use data about you through our website, you can disable JavaScript in your browser settings. In this case, however, you may not use our website or you may only use it to a limited extent.
Compulsory or required supply:
The supply of your personal data is voluntary, only on the basis of your consent. If you prevent access, this may result in functional restrictions on the website.

Embedded YouTube videos

Type and purpose of information processing:
On some of the pages of our website we embed YouTube videos. YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA (hereinafter “YouTube”) is the operator of the corresponding plugins. When you visit a page with the YouTube plugin, a connection is established with the YouTube servers. This will tell YouTube which pages you are visiting. If you are logged into your YouTube account, YouTube can personally associate your browsing behavior with you. You can avoid this by logging out of your YouTube account beforehand.
If a YouTube video is started, the provider uses cookies that collect information about the user’s behavior.
More information about the purpose and scope of data collection and processing can be found in the provider’s privacy policy, where you can also find more information about your rights in this regard and the settings to protect your privacy (https://policies.google.com/privacy). Google processes your data in the US and is subject to the EU-US Privacy Shield https://www.privacyshield.gov/EU-US-Framework
Legal basis:
The legal basis for the integration of YouTube and the transfer of data associated with Google is your consent (Art. 6, para. 1 lit. to DSGVO).
Receiver:
When you call YouTube, a connection to Google is automatically activated.
Shelf life and revocation of consent:
If you have deactivated the storage of cookies for the Google advertising program, you do not need to take these cookies into account when viewing YouTube videos. However, YouTube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the storage of cookies in your browser.
Further information on data protection can be found under “YouTube” in the provider’s data protection declaration at: https://www.google.de/intl/de/policies/privacy/ 
Transfer to third countries:
Google processes your data in the US and has sent it to EU_US Privacy Shield  https://www.privacyshield.gov/EU-US-Framework.
Compulsory or required supply:
The provision of your personal data is voluntary, only on the basis of your consent. If you block access, this may restrict the functionality of the website.

Social Plugins

Type and purpose of information processing:
The social networking plugins of the providers listed below are used on our websites. Plugins are recognized by the fact that they are marked with the corresponding logo.

These plugins can be used to send information, including personal data, to the service provider and can be used by the service provider. We avoid the unconscious and involuntary collection and transfer of data to the service provider through a two-click solution. To activate a desired social plugin, you must first activate it by clicking on the corresponding button. Only this activation of the plugin triggers the collection of information and its transmission to the service provider. We do not collect any personal data through social plugins or through their use.
We have no influence on which data an activated plugin collects and how the provider uses it. At present, it must be assumed that a direct connection will be established with the provider’s services and that at least the IP address and information related to the device will be logged and used. Service providers may also attempt to store cookies on the computer used. Please refer to the data protection information of the respective service provider to find out what specific data is collected and how it is used. Note: If you are connected to Facebook at the same time, Facebook may identify you as a visitor to a specific page.
We have included the social media buttons of the following companies on our website:

Facebook

Instagram

Google AdWords

Type and purpose of information processing:
Our website uses Google Conversion Tracking. The operator of Google AdWords services is Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States. If you came to our website through an ad placed by Google, Google Adwords places a cookie on your computer. The conversion tracking cookie is set when a user clicks on an ad placed by Google.
If the user visits certain pages on our site and the cookie has not expired, Google and we may recognize that the user has clicked on the ad and been directed to that page. Each Google AdWords client receives a different cookie. As a result, cookies cannot be tracked through AdWords customers’ websites. The information collected from the conversion cookie is used to generate conversion statistics for AdWords customers who have opted to track the conversion. Customers will know the total number of users who clicked on your ad and were directed to a page with a conversion tracking tag. However, they will not receive information that personally identifies users.
Legal basis:
The legal basis for the integration of Google AdWords and the associated data transfer to Google is your consent (Art. 6, para. 1 lit. to DSGVO).
Recipient:
Each time you visit our website, personal data, including your IP address, is transferred to Google in the United States. This personal data is stored by Google. Google may transfer this personal data collected through the technical process to third parties.
Our company does not contain any information from Google that can be used to identify the person in question.
Storage period:
These cookies lose their validity after 30 days and are not used for personal identification.
Transfer to third countries:
Google processes your data in the USA and has sent it to EU_US Privacy Shield https://www.privacyshield.gov/EU-US-Framework.
Revocation of consent:
If you do not wish to participate in tracking, you can refuse to set a cookie as required to do so, for example by configuring your browser to disable automatic cookie settings or by configuring your browser to block cookies from the domain “googleleadservices.com”.
Please note that you will not be able to remove the opt-out cookies as long as you do not want the measurement data to be recorded. If you have deleted all cookies from your browser, you must reset the corresponding exclusion cookie.
Mandatory or required delivery:
The supply of your personal data is voluntary, only on the basis of your consent. If you prevent access, this may result in functional restrictions on the website.

SSL encryption

In order to protect the security of your data during transmission, we use state-of-the-art encryption procedures (e.g. SSL) via HTTPS.

Changes to our privacy policy

We reserve the right to adapt this data protection declaration so that it always corresponds to the current legal requirements or to implement changes to our services in the data protection declaration, e.g. when introducing new services. Your renewed visit will then be subject to the new data protection declaration.
Questions to the data protection officer
If you have any questions about data protection, please send us an e-mail or contact the person responsible for data protection in our organisation directly:

MultiSprachen Hanover

Hildesheimer Str. 35

30169 Hanover, Germany

The data protection declaration was created with the data protection declaration generator of activeMind AG.