GENERAL TERMS AND CONDITIONS
General conditions for the offer of individual or group language courses
The following general conditions apply to all contracts for the delivery of individual or group language courses. They also apply to future orders.
- Beginning of the teaching contract
Reservations can be made verbally, by phone, by mail, by email, by fax or directly online through our website. A legally binding effect, however, only comes into effect with our confirmation or the start of teaching. Participants who require a visa must register at least 3 months before the start of the course. It is recommended to register for at least 2 language levels (4 months).
- Payments are made in cash, by bank transfer, PayPal or credit card.
(As for what is offered by MultiSprachen). The course participant pays the fees. For payments from abroad via PayPal or credit card we charge a commission of 6% of the total amount.
- Change course booking
Your German course can be booked up to 14 days before the start of the course.
A change of course costs 50 euros. After this date no change of reservation is possible.
- Entry visa
(Applies to German intensive courses and courses for academic and non-academic medical professions).
If a registration certificate is issued for the granting of an entry visa for the learning of the German language, the full course fee must be paid in advance.
Only after submission of a written visa refusal (no more than 20 working days) can the full course fee be refunded within 2 months after deduction of the registration fee and 20% of the cancellation fee.
With the issuance of the entry visa, the right of withdrawal expires automatically and the total amount indicated must be paid in full or the amount of the course paid in advance will not be refunded. Cancellation or modification of the contract is not possible in this case.
If the participant does not start or interrupt a contractually agreed course, there is no right to reimbursement.
- Cancellation of the course
You can cancel your course at least 14 days before the start of the course without giving any reason. The amount paid or payable with deduction of the registration fee (unless otherwise agreed) and 20% of the cancellation fee will be refunded. Cancellation is not possible after this date.
A classroom lasts 45 minutes. Classes are held at agreed times. Postponements are possible. Classes are held throughout the year during state school holidays.
If the participant is unable to attend classes, he or she does not have the right to catch up. If a participant is unable to attend for a longer period of time, they should consider appointing a replacement in the contract. We reserve the right to reject the substitute participant for justified reasons, such as doubtful creditworthiness or insufficient prior knowledge in the case of group classes.
There is a registration fee for the substitute participant.
Lessons by certain instructors are not mandatory. Therefore, the designation of teachers, for example, in programs or agreements, is not binding. We have the right to exchange teachers.
- Course materials, certificates, exams
The costs of course materials, certificates and examinations are not included in the course price.
- Vacation / Cancellation of classes
Public holidays do not entitle you to a reduction in the price of the course. If necessary, we have the right to redefine the beginning and end of the course. In addition, we have the right to change the schedule of classes if necessary. The same applies in case of short-term changes in the management of the course in connection with the cancellation of classes. In case of absence of a lecturer, the educational institute MultiSprachen will endeavour to replace him as soon as possible. We offer replacement classes for cancelled teaching units for which we are responsible. The date of replacement classes is determined solely by the MultiSprachen educational institute.
- Shortening the course
If the minimum number of 6 participants is not reached, MultiSprachen reserves the right to shorten or cancel the course.
For German intensive courses, this reduction is as follows: For less than 6 participants, instead of 20 lessons per week, 12 lessons per week.
- Contractual obligations of the client
The payment of the enrolment fee and the course will be made on the date agreed in the contract. Punctual arrival and regular and active participation in classes are essential prerequisites for effective teaching.
MultiSprachen is not responsible for accidents or illnesses of participants during language courses. For damages of any kind for which the participant is responsible, he/she is directly liable to the injured party.
- Other conditions
A change of language teacher does not entitle the participant to cancel the course or to terminate the contract. Smoking and alcoholic beverages are not allowed in the classrooms of the course or in front of the entrance of the building.
All special regulations must be agreed in writing and countersigned by the course participant and the educational institute MultiSprachen. Place of jurisdiction is Hanover.
The contract is concluded for a certain period of time. An ordinary cancellation is therefore excluded. There is no termination without notice due to a special position of trust according to § 627 BGB. Any right of extraordinary termination for other reasons is not affected.
- General Terms and Conditions of Contract
These general conditions apply to all courses offered by the educational institute MultiSprachen. If other general conditions apply, they shall be expressly stated at the time of conclusion of the contract.
- Data protection
We respect the relevant data protection regulations, in particular the Basic European Data Protection Regulation (DSGVO) and the Federal Data Protection Act (BDSG), and have taken technical and organizational measures to ensure that data protection regulations are respected by us and by our external service providers. With regard to the processing of personal data, we also refer to our data protection statement, which can be accessed in the section:
- Photos and Recordings
Pictures and recordings taken during language courses or excursions can be published in our promotional materials or on the Internet. If you do not agree, you must inform us before the start of the course..
Orders are strictly confidential. Our employees are also required to do so.
- Place of Performance, Jurisdiction and Applicable Law
The contractual relationship is subject to German law.
Changes to our General Terms and Conditions are possible at any time and will be communicated to participants accordingly.
From Januar 2019